Shelter Staff (part-time)

Emergency Family Shelter · Des Moines, Iowa
Department Emergency Family Shelter
Employment Type Part-Time
Minimum Experience Entry-level
Compensation $15 per hour

Sign-on Bonus:  $1,000


We are hiring multiple candidates to oversee the proper functioning and operations of a Emergency Family Shelter in Des Moines, Iowa.  Under the direction of the Shelter Coordinator, shelter staff are responsible for the day-to-day operations of the shelter while providing a safe and secure environment for the families we serve.  Primary responsibilities include assisting families as needed, meal coordination, maintaining cleanliness of the facility, providing accurate and timely documentation, monitoring for safety, and ensuring compliance with shelter rules and regulations.  

Part-time hours to include evenings, weekends, overnights, and holidays

Essential Duties and Responsibilities

  • Document shelter activities and incidents throughout the shift.
  • Maintain and regulate the facility to ensure a safe and healthy environment.
  • Assist with food preparation and service as needed.
  • Inform and advise the Shelter Coordinator, or on-call personnel, of problematic areas promptly and efficiently.
  • Manage client records to ensure accuracy and confidentiality.
  • Intervene and appropriately de-escalate crises as needed.
  • Be available for clients including making rounds on a regular basis during your shift.
  • Provide a safe and secure environment for families with children who are staying at the shelter by ensuring that policy and procedures are being followed.
  • Work in a professional manner with internal and external entities.
  • Safeguard the confidentiality of clients served.
  • Assist with maintenance and upkeep of the shelter facility and report any repair and/or supply needs to Shelter Coordinators.
  • Complete duties on each shift as required including additional work as directed by Shelter Coordinator.
  • Accurately complete intakes and exits as needed and fully completes required paperwork.
  • Answer the phone and provide correct and accurate information to the caller.
  • Prepare shift reports for other staff including Case Manager and Shelter Coordinator in the guest file and verbal report. Prepare shift reports in the daily log as needed.
  • Maintain community living environment in accordance with agency policy and procedure.
  • Participate in mandatory monthly staff meetings, other trainings, and agency events as assigned.
  • Help train newly hired staff as directed by Shelter Coordinator.
  • Accurately enter data into appropriate program databases during shift.
  • Perform other duties as assigned.


Education and/or Experience

High School Diploma or equivalent with 6 months to 1 year of experience working in a residential facility, shelter, or similar environment. College courses in human relations, social work, or similar fields desired.  

Physical Demands/Work Environment

This position is required to do light to moderate physical work. To successfully perform the essential functions of this position, the individual is regularly required to stand, walk for some periods, use hands and fingers, communicate, move, frequently required to position self to stoop, kneel or crouch, reach with and use arms and hands as required in using standard office equipment and a PC. Individual must be able to frequently lift up to twenty-five pounds. Specific vision abilities of this job include close vision, distance vision, and the ability to focus. The work environment for this position is a residential environment with a moderate to loud noise level.


Other Qualifications                 

Ability to successfully pass a child abuse registry check and criminal background check, and requires completion of the Protecting God’s Children VIRTUS training session.


May be required to work additional shifts outside of schedule, including overnights, weekends, and holidays.


Visit our website at to learn more about Catholic Charities!  

Thank You

Your application was submitted successfully.

  • Location
    Des Moines, Iowa
  • Department
    Emergency Family Shelter
  • Employment Type
  • Minimum Experience
  • Compensation
    $15 per hour